Because Cedel sells its products both directly and indirectly (through distributors) to retailers we are unable to process returns for purchases made from pharmacies or department stores. Should you wish to return an Cedel product, please contact your place of purchase for a refund or exchange, according to the retailer’s return policy. We advise that you always keep your receipt and check retailer’s conditions for returns.
If for some reason you do not wish to keep a product ordered on Cedel website, you may return new and unused items within 14 days of the date of receipt. Cedel will refund the purchase cost of the product(s) minus shipping and handling changes. Items must be returned in their original condition; no refund can be made for products that have been used. If you receive a defective or incorrect product, please return item to Cedel within fourteen days, and we will reimburse you for the purchase costs including the return carriage. If you are returning Aerosols please contact us first to discuss as Aerosols cannot be sent via Australia Post.
If you have any queries regarding your refund or return please contact using the details on the contact us form